Beware of new receptionists! Not only misinformation - double dipping (LOL) - but my husband had one mistakenly wipe out 3 months of stays from his account. I spent about an hour with a supervisor getting everything back. We were both amazed that an inept deskie could even do this much damage. I was glad I had kept records because she took my word for everything and I knew dates, car and airline bonuses, etc. I needed the supervisor because the cust ser agent I talked to first told me that computers NEVER make mistakes. Me! A former programmer! No point in even talking to her.