Hi MaryHillyer,

It’s Beth from American Express Customer Care.

I read your post and would like to review your account. I kindly ask you to forward an email to me via the American Express Secure Message Center and I will be happy to research this matter further for you.

To log into our Secure Message Center, please visit:

www.americanexpress.com/messagecenter

If you are not registered to access your account online, simply click on the “continue” box located on the right to create a User ID and password.

After logging in, simply click on the box “Compose A Message” and select “General Inquiries” for “Choose a Topic.” If you address your email to me – Beth/flyertalk – I will personally receive your email and respond directly to you.

I look forward to hearing from you. It is my pleasure to assist you.