http://www.cnbcmagazine.com/story/wh...aningless/507/
http://www.thedailybeast.com/blogs-a...oncierge/full/
absolutely wild article. fantastic (service) i guess, if youre the spouse that is doing the cheating. but if both spouses are nearly equal customers, that starts getting trickier, regardless of the "moral" issue.
NOT luxury, catering only to public figures >
http://www.cnn.com/2009/LIVING/10/18...sed/index.html
http://www.flyertalk.com/forum/11650821-post26.html
Four Seasons is one of only two hotel chains on Fortune's list of the 100 best companies to work for...managers worship every Sunday at the Holy Church of Good Attitude...senior staff have gone to a dozen hotel schools, sorted through 10,500 resumés, conducted 4,200 interviews and found 214 suitable employees...In other words, for every 50 candidates who apply, Four Seasons hires one...Each has a two-page form with a series of boxes: "Highly recommend," the less-enthusiastic "recommend for hire," and "TBNT"—thanks but no thanks...
...You say you love cooking? "Tell me about a special meal you cooked for your family." He's stumped. TBNT.
...there was this Japanese guest who was flustered because he'd lost his cellphone—"a ridiculous reason" to get upset. Wrong answer. The guest's feelings are never ridiculous. TBNT.
..."Tell me something special you did for one of your guests," Moore demands. Roslin can't find a good answer. TBNT.
No one—not even a dishwasher—gets a job without at least four interviews, and for more senior jobs it's not unheard of for candidates to face seven cross-examinations...
Originally Posted by
Ericka
Amanusa (1 day)
...our driver...told us how much fun it was for him to share. “My job is my hobby. My hobby is my job.” And that pretty well sums up why we try to include an Aman in all of our vacations.
re brand integrity >
Elite Traveler -
Greg Furman: [Founder/Chairman The Luxury Marketing Council]...I think that there's discounting and there's discounting. I mean, I think the way Bergdorf does it quite intelligently is they have special best customer sales, where they won't plaster it on the billboards in Times Square. There are some brands that shall go unnamed that are really taking a very radical approach to cutting the value of best merchandise, and really just starting to feel like Costco. I think that trains the customer to question the underlying premise of what Stanley Marcus called "Impact of the Hand," craft of manufacture and value. So, my theory on that, you know, I'm not running these companies, but my theory on that is that that conditions the customer to understand there's a big margin where there's flexibility. And the customer is very smart. And I think that's just conditioning customers to not want to pay right prices. So I think it's a disaster strategy, in my opinion. I just think it's the wrong way to go.