Originally Posted by
discjester
I wish that I could have collected the $50. I had no way of doing so since my 2nd call to the Plat Line told me that I was NOT due a gift. Marriott Corporate guest services told me the same thing...even after asking to speak with a supervisor. There was no one on my side and therefore had no way of requesting the gift or the $50 penalty.
Originally Posted by
gardener
I would love for this to happen to me because the following morning I would collect my $50 in cash and the room would have been net $18 stay.
At the risk of incurring the wrath of those who know the ins and outs of the program better than me, I am pretty sure that the OP would not have been eligible for the $50 cash guarantee.
From the terms and conditions...
In order to qualify for the Guarantee, the member's Marriott Rewards number, Elite status, and bed type preferences must be included with the reservation. Reservations made through meeting planners, travel agents, wholesalers or other third party sources must include this information in order to be included in the Guarantee.
The OP stated in the first post that he asked to have his MR number added at check-in. They should have given the arrival gift, but he would not have qualified for the elite benefits guarantee - if I am reading this correctly.