I called Platinum desk to find out the opening date. Unfortunately, they do not have any updated information yet.
If I need more information, should I ask Platinum concierge to call the hotel directly?
Depends on what other information you need.
The property may not be able to provide any updates even to the Platinum Concierge associate.
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Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd