When I called Gold Passport the first time they told me they were having problems with the GM. I think they told me his name was Dave Sears? Well, whatever his name is, they said that Gold Passport was "negotiating" with him on the issue.
What is there to negotiate? I was always under the impression that our Diamond benefits were supposed to be honored at all Hyatts. I can understand the difference in services, amenity choices,RCs, etc but to deny all the benefits is ridiculous. Also, if they've had so many complaints about the GM and it's obvious he has no interest in doing anything about it..why is he still there?
They also don't give points for incidentals? Well I guess that explains why I haven't gotten credit for my stays yet.