Originally Posted by
knifeandfork
What's evident is that FR as a company and MOL in particular revel, they delight in treating their customers as poorly as possible. They believe because the prices are low, they have no need to provide any recognisable level of customer service. If you don't like it then you can go elsewhere.
Quite. If you product is perceived as very cheap, some people are prepared to suffer for it. Just look at the sheer hell some people are prepared to go through to get some cheap Ikea furniture.