I agree...which is why I continue to nominate Hyatt's program for the Freddy's. The Diamond line service is exceptional ...as are email addresses responses from hotels and the Gold Passport program.

Emails to Hilton are unanswered ...and faxes are rarely returned too. With Starwood, even though I hold elite status there, they treat me as a second class citizen. But at Hyatt, I feel like they value and appreciate my business ...and do everything they can to make the service I experience with them top-notch.