Originally Posted by
number_6
Oh, and those QF satisfaction surveys; what a farce! I have watched how carefully the crew selects which pax fill in the survey ... they somehow pick only those that look happy.
Those surveys hold a little more weight than you may think. As traveloguy mentioned there are currently Sydney crew temporarily working out of London and vv. for the roster (and last) due to feedback on the London based sectors (from those always perfect surveys).
Now with some changes to the way they operate their flights, and both bases learning from each other, the service is now more consistent on both sectors and the survey results are up again on the LHR-SIN-LHR sectors.