I just stayed there last weekend and the hotel is fine. The rooms need updating, but were clean. I did not receive an upgrade, but was paying only $79 through a hyatt.com instant purchase rate. The diamond amenity was good, fruit and cheese and a full bottle of Cava (spanish champ). I would go back. It was on a weekend so i parked in front of the hotel (at a meter-no need to put coins in on weekend) for free. Many resturants in the area, lots of nightlife on saturday night. Stayed at the biltmore a year ago, lobby and pool excellent the rooms were small and of odd shapes.