HYATT
+ Awesome customer service
+ Stay credit/benefits regardless of booking channel and for award stays
+ Upgrade to Regency Club or free breakfast if no club
+ Good quality welcome amenity
+ Great promos, e.g., Faster Free Nights
+ 800-CHECKIN
+ Better consistency in quality of product
- Less properties
- Fewer suite upgrades

STARWOOD
+ More Suite Upgrades
+ More properties
- TARGETED /Limited Promos
- No breakfast if no club
- No stay credit/benefits for third-party bookings
- More "bad apples"

Hyatt treats me very well on ALL my stays whether I am paying $250 a night on business or $35-50 a night on Priceline for leisure travel. Because of this, Hyatt gets my business as long as there is a Hyatt in town.

I hope Hyatt does not change their formula - I love them just the way they are.



[This message has been edited by 777 (edited Feb 25, 2004).]