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Thread: First Class Experience A380
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Old Oct 12, 2009 | 5:53 pm
  #14  
AndDee
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Originally Posted by eoinnz
Reality is that in the last year the A380 has had constantly high customer satisfaction from all passengers in all classes - I have personally seen the results. Among both 747 and A380 the satisfaction in F was at 99% in recent results.
The A380 has "higher customer satisfaction" more than likely due to the hard product (seat/IFE) and not the crew

As for F on the 747/A380 having 99% satisfaction.

The A380 scores highly due to the hard product again
The 747 scores highly due to the excellent crew

As with everything, you get what you pay for!
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