Originally Posted by waltinsocal

Unless there are rules that I am unaware of, that is absurd on DL's part. If there are seats on the MEM route, they should put her on that route to BHM and save the hassle and expense of the car rental from ATL. If she is not already aloft, I would call SMS again and try another operator who might be able to help you get her the MEM route. Finally, even if the flights from ATL-BHM are booked, if the missed connection is due to mechanical problems, couldn't they book her anyway and VDB/IDB someone else? If there are still BHM flights when she arrives in ATL, even on another airline, if she winds up being unable to take the MEM route, you might have her go to DL and see if they can put here on one of them instead of going straight to the rental car company.