Originally Posted by
socrates
one could debate either side of why DL has remained on the bottom of these stats for so many years but it is interesting to remember that it's very easy for airlines to manipulate their scores by adding more time to their flights...doesn't excuse DL's poor showing but does make one scratch their head and wonder why they haven't made their times more realistic (tis better to exceed a customers expectations than fail to meet it)
In some cases they have. JFK block times have steadily increased over the past years. Delaywise ATL seems better (to me) since the new runway opened a few years ago. JFK seems to keep getting worse. Can we tell from the stats if there is one area that is making the numbers particularly bad? For example, are the baggage handling numbers really bad and the on time departure/arrival numbers decent, but the net is still pretty bad since the baggage issues are so bad?
FWIW, the biggest issues I have had with DL were baggage related. Considering how seldom I check bags, the % of misses by DL in this department is pretty high.