Dear nologic,

At Hyatt Hotels & Resorts we are dedicated to guest satisfaction, and therefore we were disappointed to learn that you experienced a service or product failure on your recent visit to the Grand Hyatt New York.

To assure that your concerns are addressed and corrective measures are taken to prevent a reoccurrence, please contact Hyatt Consumer Affairs at 1-800-323-7249 between the hours of 6:00 AM - 11:30 PM CST, Monday - Friday. If you prefer to correspond via email, please forward your name, contact information, and the details of your visit to: mailto:[email protected][email protected]</A>.

We look forward to the opportunity to regain your confidence and faith in Hyatt Hotels and Resorts.

Best Regards,

Julia Moore
Hyatt Gold Passport Internet Concierge