Originally Posted by
linx823
I doubt the complain would be useful since CX has tried to fly the PAX to his destination, and tried to arrange hotel for overnight stay, though much time is wasted in the delay. (I will leave the delay part to my travel insurance.) These unfortunate events are really unforeseeable and unpredictable, you wouldn't want to fly a bird that is known to be leaking right? I guess the compensation won't be too high, hey, but who knows if your original ticket is booked in F?
I hope no one would swear not to fly CX again... Its really not their fault and CX is still quite dear to us in term of service right?
Last to ask, would you complain if you were in my situation when a KA 330 2 class config departed in a full load, originally only 1 PAX was booked in J and Y was very much oversold? (All the Marco Polo Club members including me were sitting in Y, because I have seen them in the lounge! Plane was delayed for 1 hour and supposedly those who has the access to the lounge will stay in the lounge. How could the J be filled up later with us all in Y? AND, I was the only Gold member and the rest were Silver. Unless those in front are Diamonds who checks in later...) I guess many would want to file a complaint in this case.. haha
it was not only JFK-HKG flight. It was also NRT-HKG flight. They knew perfectly well that they would not be able to depart after 11PM from Narita. This additional confusion/delay could have been cut to minimum, canceling the flight and putting people in the hotel earlier. We did not get to the hotel till 2AM. The Nikko hotel has no restaurants open 24 hrs. No room service. No food since early evening till morning. They announced after the first return to the gate that the dinner would be served shortly and after that we would switch to another aircraft. That did not take place. They completely failed and caused this inconvenience 2/2 their bad management. No doubt about it. They are at fault here and should appropriately compensate passengers.