Dear MaryHilllyer, You are jumping to conclusions and I am going to jump to the defense of American Express. An error happened somewhere. If had to make a bet it would be an error you made. Either way I suggest as others have that you call amex or log on to your account and send a secure message. If you pay in full as you say and have a good history with amex the problem will be corrected even if the fault lies with you. (Example: underpaid your previous bill by one cent, etc.) I agree with Skofarrel every amex product has some grace period if you pay in full.

Amex also has some lurkers on Flyertalk but you could have had this problem issue resolved with one phone call. Amex still has good customer service in most cases imho. Do not diss and get upset at Amex just yet. I think you will be suprised. fyi...I do not take always take the side of Amex if you look at previous posts. Once again I suggest you call the number on the back of your card right now and be polite and calmly explain what happened. Please post after you phone call which I strongly suggest you make right now. Please let us know the results. I bet you will be happy