Originally Posted by
Culrain
Another example of why it doesn't hurt to call and re-confirm the day before to ensure your PNR exists in the system and that the eticket is valid. This is especially true in chaotic western Africa on a codeshare flight.
I thought everything was fine considering that my LAD-NBO was on my itinerary, and telecom service is less than standard (and the minutes wasted while on hold with DL on the sat phone made calling less than ideal).
Also, when I referenced the DL counter at NBO, I meant that they were using the old-DL counter, with DL logos--except for the fact that it was KL.
However, when I made to AMS, the Transfer Desk attendants informed me that I should contact DL as the itinerary was not ticketed through KL, but DL (I should have known something was up when my original receipt only showed the 006xxxxxx instead of the KL e-ticket number).
As of right now, I am currently holding with DL customer service (now on minute 15)...