Join Date: May 2000
Location: Houston, TX, USA
Programs: UA Platinum, AA Lifetime Platinum, DL Platinum, Honors Diamond, Bonvoy Ambassador, Hertz Platinum
Posts: 7,976
Did you get an email confirmation of your reservation? It should show FHR amenities and/or non-refundability status of the reservation. Always ask for one to be sent to you on any new or changed reservation.
Although if the agent made a mistake or did something wrong on purpose, this won't help prove your case, it does answer the question of "How would I even know until I got to the hotel?" I review the PDF they send and make sure things like dates, rates, and cancellation policies are correct. If something changes after that point, then you have their written confirmation to back you up, and if there is a problem with the booking up front, you know about it right away.