Originally Posted by
pagotto
As for the issue with the upgrade not clearing, I had an issue where my ticket that I bought online was not issued for over 24 hours, where I suspected that on one of the flights, the upgrade clearance process had occurred, but I had missed out since the ticket had not been issued (which was later verified by the individual I spoke with who looked into the flight). That's why I had an issue arguing with the first supervisor who insisted that I was wrong and that upgrades never cleared before 5 days therefore I had not missed out on anything.
You really had nothing to worry about. Although the published upgrade windows are at 5/3/1 days out for Plat, Gold, Silver respectively, there are automated upgrade "sweeps" that run periodically in the days leading up to a flight to ensure that people are getting upgraded at the appropriate times. You would have been picked up for the upgrade, if available, soon enough.
As for the ticket not being issued within 24 hours, that does happen sometimes and isn't really anything to be concerned about. If it's not ticketed within a few days before the flight, you might call and ask about having it manually ticketed, but this delay happens sometimes when there is high volume and ticket issues must be prioritized.
Glad it all worked out in the end, though.