Originally Posted by
pagotto
As to what I was looking for, I am (was) a DL PM. Since my itin was completely on NW, DL could not help me at all and told me that I needed to speak with someone at the NW Plat line. My issues started when I was first transferred by DL SMS where it became quite a challenge to get to someone on the phone from the NW-side on the Platinum Line.
Now the story makes sense. Sorry I questioned it. It's the ongoing problem of DL elites getting access to elite phone service when flying NW, and vice versa. The SMS rep should have transferred you properly but once the initial transfer went bad it was probably hopeless. That's probably worth an email to DL.
Fortunately as a legacy NW elite, I know to select "international" when I call DL, even when on a domestic itinerary, for decent service. I don't know that DL elites have any such back door to better service in the NW world. Then again, probably the best strategy is for DL elites to stick to DL metal and NW elites to stick to NW metal until all this is sorted out. That's pretty much what I've done.
Originally Posted by
pagotto
At the end of the day, I got the resolution I was looking for. But, it's clear that this merger is not anywhere near as seamless as it should be...
No kidding.