Originally Posted by
Stripe
The whole story sounds odd to me. (1) What could have instigated the argument about the 5 day upgrade window anyway? Did the OP call on D-6 complaining about no upgrade? And (2) what phone line did the OP call? You can't just call the regular NW number and ask for the "Platinum line". If DL has messed up the routing of the Platinum number then that is worth starting a thread and alerting DL. But that isn't stated here.
First, the good news is that I eventually got to someone who could help me, so problem resolved. And, the supervisor I finally spoke provided excellent service - sending an email later today complimenting him.
As to what I was looking for, I am (was) a DL PM. Since my itin was completely on NW, DL could not help me at all and told me that I needed to speak with someone at the NW Plat line. My issues started when I was first transferred by DL SMS where it became quite a challenge to get to someone on the phone from the NW-side on the Platinum Line.
As for the issue with the upgrade not clearing, I had an issue where my ticket that I bought online was not issued for over 24 hours, where I suspected that on one of the flights, the upgrade clearance process had occurred, but I had missed out since the ticket had not been issued (which was later verified by the individual I spoke with who looked into the flight). That's why I had an issue arguing with the first supervisor who insisted that I was wrong and that upgrades never cleared before 5 days therefore I had not missed out on anything.
At the end of the day, I got the resolution I was looking for. But, it's clear that this merger is not anywhere near as seamless as it should be...