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Old Jun 6, 03, 9:10 am
  #15  
domirule
 
Join Date: Feb 2001
Location: Los Angeles, CA, USA
Posts: 381
your issue sounds like the one that I encountered last year at Grand Hyatt Beijing. I upgraded to Grand Club using a Platinum Extras certificate but the hotel wanted to charge me for the 2nd person in the same room. Luckily, Julia noticed the issue and worked with the hotel to have the problem corrected. Check out the following link -

http://www.flyertalk.com/forum/Forum60/HTML/000938.html
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