Originally Posted by
KO2546
There are at least two cultures that are fundamentally unsuitable for the service industry - that of the Greek's and Russian's. If I ever have the misfortunate of having to travel on a Greek or Russian airline then I shall apologise to the FA's upon boarding for bothering them.
Just for argument's sake, even if that premise were true, what do Greeks have to do with CX service (as this is the CX forum, and not OMNI)?
But your premise has been disputed even so.
Woud you say you have the wide experience necessary to assert the conclusion that specific cultures -- of entire countries outside the key metropolitan areas -- are '
fundamentally unsuitable for the service industry'? E.g.,
if true, that even training would make no difference to the service experience in the long term?