Has anyone had experience with the following promotion? I qualified but neither American nor Hyatt seem to have any idea what I'm talking about and each one says the other can resolve the issue. Unlikely that this will ever happen at the current pace. Anyone have any thoughts?

Offer:
AAdvantage Platinum members earn 2,500 miles for any stay of two consecutive nights or more at 9 participating Hyatt Resorts in United States and Caribbean*.

At Hyatt Resorts you will find spectacular destinations, exceptional experiences and gracious people. Each Hyatt resort is unlike any other, with world-class golf courses created from the landscapes that preceded them and architecture that merges seamlessly into the culture around it. For information or reservations call Hyatt's Resort Desk at 1-800-55-HYATT or visit www.hyatt.com.