After a few months of work in Angola and the Republic of the Congo--Brazzaville, it was time to return home... however, it was not that easy.

First, because I was leaving from Luanda, Angola with a connection in Nairobi, I could only be checked-in for that flight. To me, this was no problem as Nairobi is an easy airport to get around. But, upon arrival into Nairobi, I went to the Delta Check-in desk, only to be made aware that my PNR is not valid. As they were confused, I handed them the Delta e>ticket itinerary and receipt to which they replied that no such itinerary or record existed. Anyhow, this banter continued, even after I showed the agent my American Express statement (it is a good thing that I have a satellite modem), and that's when they realized that they should call the "helpdesk." But, by this time, the flight to Amsterdam had already closed and I was out of luck. Once the G/A got off the phone, she informed me that I could not check in as the flight had closed and I would have to pay a repriced ticket O/W NBO-AMS-DTW-DCA, in F, as Y was sold out. Add to that, the next available flight with open seats would be two days from now.

Due to this, I quickly got online and purchased tickets on AF/KL NBO-AMS-CDG-IAD, the funny thing was that I was able to get on to tomorrows KL flight to AMS.

What I am most upset about is that the T/A at NBO failed to not only check me in, but provide me with an alternative itinerary at no cost--as it was neither my fault nor the weather, and especially considering that I purchased the original tickets in full-fare J. Am I entitled to anything from DL as I more or less threw out $3,500 on the return that I was scheduled to fly on?