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Old Oct 6, 2009 | 10:31 pm
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Cathay Boy
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15 Years on Site
 
Join Date: May 2009
Posts: 6,978
crew attitude difference

I just flew back in J HKG-JFK via YVR. I have to say the crew's attitude difference is very significant. There are already a number of reports that complains about the US-based crews, and my guess is the YVR-JFK part is manned by US-based crews.

Anyway, from HKG-YVR the crews are amazing. Always smiling, polite to a fault, and go above and beyond to make sure you get everything you wanted, if not more. One even apologize why she couldn't serve coffee to me with the fasten seat-belt light on and she literally talked for 2-3 minutes in her apologies. I was taken aback by that. I asked them are they HK-based crew and they say yes.

Then the YVR-JFK flight. Immediately I notice an attitude shift. No smiles, indifferent business-like tone and service. To be fair it's not like they are bad or horrific, but compared to HKG-YVR it is just the gulf of experience is so wide that it's worth mentioning.
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