I apologize that the link listed in my previous response was incorrect. The correct link to the Member Benefits section of our site is: http://www.goldpassport.com/dbb.asp?ssnav=0&gpnav=0. The benefit of late check-out is listed under the Gold Membership link. These benefits are also communicated to our members through the program details sent to them when they enroll. I apologize that you were misinformed when you recently spoke with Gold Passport Customer Service regarding this issue. Please be assured that this issue has been addressed with our team.

Again, we thank you for your feedback! Should you have any additional questions or concerns, please feel free to contact me directly at [email protected].

Warm regards,

Julia Moore
Hyatt Gold Passport Concierge