14. Purchasing Process

For commercial reasons, not all routes covered by ALSA can be purchased on the Internet.

Tickets cannot be booked on the Internet, only purchase is permitted.

For International Routes, only tickets for routes departing from Spain can be purchased.

After selecting your seat in step 3, until you click the "pay" button on the payment page, you will have 20 minutes to complete the operation.

Only after entering your credit or debit card number and its date of expiry and clicking on "Pay" will the purchase be completed, and the corresponding amount charged.

Once the purchasing process is complete, click on "print" and print the ticket that will appear on the screen. If this is not possible, make a note of the ticket number or the reference number of the transaction, and keep it in a safe place, as it is your travel guarantee.

If the ticket is for an international route the passenger must go the sales desk and ask for the ticket to be issued. Failure to do so will mean that the passenger may not travel and will not be entitled to any reimbursement whatsoever.

In international routes, children under 16 must be accompanied by a legally authorized adult.

Young people aged between 16 and 18 need a passport and police authorization to travel.

- Purchase of more than one ticket. To facilitate the printing of several tickets, you can use the single transaction reference number when you ask for the tickets to be issued at the Alsa sales desk at the station of departure.

Improper use of this application will give rise to the corresponding liability, if it can be proven that the person acted with malicious intent or negligently.

15. Methods of Payment

Payment by credit or debit card such as Visa, 4B and Mastercard and the BUS Plus purse card are the only methods of payment accepted on www.alsa.es.