<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by kv99:
John Wallis is the correct spelling and he is an absolute GEM -- a really thoughtful, intelligent manager. There's no bull**** with him, he won't defend the screwups, will get to the bottom of the story and take appropriate action.
He is now the Sr. VP Marketing for Hyatt worldwide.
He is the sole reason that I am completely loyal to Hyatt after some very bad experiences two years ago -- he promised me the same thing (VIP treatment on my next stay) and boy did I get it.
Pickles, sounds like you've gotten nowhere with your issue at Jo'burg. I thought I'd given you John Wallis' name before-- you need to contact him directly. I don't have his contact info with me, but as snorkdoc notes, you should be able to get it if you ask the reservations desk.
[This message has been edited by kv99 (edited 12-16-2002).]</font>
kv99, you did indeed give me his contact info, thanks. I haven't written to him yet, was planning to use it as the ace under my sleeve. Maybe its time to bet all the chips...