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Old Dec 16, 2002 | 8:06 pm
  #5  
mmgm
Original Member
All eyes on you!
25 Years on Site
 
Join Date: May 1998
Location: los angeles
Programs: Hyatt Courtesy card. Delta 2MM Diamond. AA EXP 6MM
Posts: 1,928
Over my 12 or so years as a Diamond, I have contacted Hyatt Corp. offices with complaints about 4 times. Each time they have had a manager at the offending hotel call me. When I returned to those hotels at the request of the manager, I have received a suite, but the normal amenity.
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