Hi tmapian,

It’s Beth from Amex Customer Care.

I apologize for the inconvenience this matter has caused you.

I would be happy to review the investigation. Please understand when the dispute is opened our Customer Service Department will contact the merchant requesting itemization of the charge(s). The itemization we receive from the merchant is then sent to you for review. If there is a discrepancy in the information we will re-open the investigation and contact the merchant again. I’m not sure why the representative did not re-open the investigation, however if you would send me an email via our Secure Message Center I would be happy to research this matter further.

Please log in to our Secure Message Center at:

www.americanexpress.com/messagecenter

If you are not registered to access your account online, simply click on the “continue” box located on the right to create a User ID and password.

After logging in, simply click on the box “Compose A Message” and select “General Inquiries” for “Choose a Topic.” If you address your email to me – Beth/flyertalk – I will personally receive your email and respond directly to you.

I look forward to hearing from you. It is my pleasure to assist you.