FlyerTalk Forums - View Single Post - Why not Buffet Breakfast instead of R/C Contin.Bfast ? All diamonds in favour ?
Old Oct 26, 2002 | 7:51 am
  #1  
ben20
 
Join Date: Oct 2002
Location: Netherlands
Programs: KLM FB plat / Hertz Pres Circle / AB EB Gold
Posts: 409
Why not Buffet Breakfast instead of R/C Contin.Bfast ? All diamonds in favour ?

This topic is a result of the poor continental breakfast at many R/C lounges. (some Grand Clubs however DO provide some goodies !)
------------------------------

I was thinking about the marginal cost difference between the Contin.Breakfast at the lounge and providing buffet bfast at the restaurant to Diamond members.
NOT MUCH.

conclusion: give Diamonds buffet breakfast.
(n.b. I DO tip the waitors serving coffee during compl. buffet breakfast)

an answer of Hyatt was that it could result in cannibalism of own business. I disagree: I do not think that Diamond members BUY buffet breakfast when they are offered complimentary con. bfast.

Advantage to Hyatt: Strong Improvement of loyal and SATISFIED customers.
Disadvantage to Hyatt: when other FT-programs follow.


Conclusion: In case of buf.bfast provided Hyatt would get all my hotel business !!


p.s.
Well: at least prepare some FRESHLY Squeezed ORANGE Juice instead of water-like Lemonade (which needs a sticker to be identified as orange juice !)
ben20 is offline