Well this was quite a stay...
Everyone should be forewarned...this is going to be a long post...

Check in - Thursday 10/24
Check out - Sunday 10/27
Two Rooms

Called hotel directly to confirm reservation on Tuesday 10/22. (meaning...I paid for a phone call to the Hyatt Long Distance in middle of day to confirm)
Asked if Upgrade to RC available (since I am Diamond).
Said "no availability on RC floor, but you will be given access. Boy, I have never seen the hotel so full..."
Great, can you put Diamond...request access to RC in my record?
"No Problem."

Flew to SAT.
Called 1-800-CHECKIN at SAT.
"No problem, you have rooms 3914 and 3916, which are adjoining."
Are they on RC floor?
"Nope. I see that you requested it. Let me call back and ask."
On hold...
"Um...the RC is closed."
WHAT???
"The RC is closed."
I called the hotel long distance on Tuesday to confirm upgrade to RC.
"I see here that you talked to central reservations."
I called hotel directly.
"Yup, I can see that and you were patched to central."
If reservations is closed at a hotel, can't they tell you that??? I called in the middle of the day to avoid this...
"Let me see what they can do."
Oh hold.
"Well talked to Front Desk. Appears that RC is closed during week and opened on weekends. Will that be okay?"
Sounds great.
"I am so sorry about all this."
Said not your fault and thanks for clearing it up. Traveling with in-laws who travel once a year and made such a big deal when we were on club floor last year at Grand SF.
"By the way...it says here in your file that the manager would like to meet with you."
Why?
"I think he just wants to meet and greet the Diamonds."
That is really nice...
"Have a nice stay!"
Have a great day and thank you.

Get to Hill Country.

Young Man (20 years old):
"Welcome, can I check you in"
BHH, Diamond Member. Already called 1-800-CHECKIN.
PLEASE NOTE...FOR REST OF CONVERSATION, YOUNG MAN YELLED AT ME IN VERY NASTY TONE...
"You are Miss Diamond?"
No I am Mrs. BHH
"Then why did you say that you were Diamond?"
I am Diamond with Hyatt.
"You are what?"
Never mind.
"I don't see reservation for Diamond."
My name is BHH.
"I don't see reservation for BHH."
I told you I checked in through 1-800-CHECKIN.
"Well this is the Hyatt."
I know.
"Hyatt Hill Country."
Thanks for the update. I should be in room XXXX and XXXX.
"Oh. May I have your MC?"
Okay. Will I have a separate key to RC?
"THE REGENCY CLUB IS CLOSED!"
I just talked to 1-800-checkin and they said it is not.
"IT IS CLOSED."
This weekend?
"IT IS CLOSED!"
I am close to tears at this point I am so frustrated...

Other front desk girl comes over.
"What is problem?"
I was told given access to RC and he said RC closed.
"IT IS NOT." (Screaming at me.)
I know.

Given access to RC

Get up to room. Message light on. Call and says text message. Call Operator.
"Did you get coupons at checkin?"
nope.
"We'll send them right up."
They sent RIGHT up. 12 Breakfast coupons...
Isn't RC open??? Why Breakfast coupons as well??? We chose this Hyatt because RC open.

Used RC for Breakfast Friday, Saturday.
Used RC for Dinner Friday, Saturday.

RC:

*Breakfast:
Toast
English Muffins
Bagels
Danish
Fruit
Cereal

*Dinner:
Cheese and Crackers
Veggies and Dip

Hot Appetizers:
Friday - Mini Beef Wellington
Saturday - Artichoke somethings (fried)

Honor Bar - Only had wine out

Staff was not on duty. Every half hour or so would check on food and ask if okay (maybe).

Lazy River:

We used the lazy river Friday, Saturday, and Sunday. Weather very cool. (65, 55, got up to 79, but all three days damp)
I think the lazy river is NOT heated, because definitely chillier than the other pool.
Who cares...it is SO much fun!!!
After going down lazy river, jumped in hot tub.
Afterward, I went to take a shower at the SPA.
Spa just opened this year...amazing facility!!!
Took shower in Swedish Shower...4 other faucets shoot out from wall...

Saturday...

Go down Lazy River in afternoon again.
Mr. BHH decides to join me and take shower in men's locker room.
I go into women's to take shower.
Girl stops Mr. BHH. Please sign in.
Mr. BHH: "Just taking a shower."
Oh that will be $15.
"Nope...I am a diamond on RC."
That will be $15.
"Not at any other Hyatt."
That will be $15.
"Please call the front desk."
Calls...that will be $15.
Mr. BHH goes to take shower in room.


Front Desk:
Go to Front desk after to discuss.
"Sorry we don't have the authority to give you access to the spa. You need to pay $15."
Not at any other Hyatt resort. We have stayed at Tamaya, Lake Las Vegas, Grand Cypress, Bonita, Scottsdale, Grand Champions, even the Hawaiis...Kauai, Maui and Oahu. We just got back from Kauai actually.
"Sorry they are not part of the Hyatt."
It says right here, "Wildflower Spa at the Hyatt Hill Country."
"Oh. Sorry."
You know 1-800 CHECK IN said we were supposed to be greeted by a manager. We haven't heard from a manager, nor a call from the concierge.
"Sorry. We are empty. We don't have a manager. We have to cut costs."
What?
"Would you like to talk to a supervisor?"
PLEASE!

Best part of stay...Eric Mueller. This kid knows the Hyatt touch and should be promoted!

Eric: "Hi. Heard you were supposed to be greeted by a manager. Sorry they did not come out to greet you on thursday."
Tell about the horrible treatment during checkin.
"I apologize. I think the young man is our new hire."
We say understandable, but he was actually abrupt and rude, as well as new and not knowing of GP.
Tell about the spa.
"Oh I have heard that is the policy at every other Hyatt. Our spa is brand new and we are still working it out... I have read that we will be starting this and telling the spa starting in January?"
Great. Except we are not hear in January, we are here now.
"No problem. Would you like to go right now?"
Nope took our showers. But how about tomorrow afternoon.
"No problem. I will call right now."
Calls...
"Sorry, they close at 6. I will call when I get in tomorrow."
(It is 6:05)
Okay. Thank you again.
"No problem."

Go to RC Saturday night.

Go to dinner.

Go to RC for snack after dinner. Tip nice young man.
Tell him we will see him tomorrow.
"Oh sorry, RC will not be open tomorrow."
At all?
"At all."
Breakfast?
"Nope."
Huh.
"Did they give you b/f coupons?"
Yup.
"That is it."

Eat great breakfast on Sunday morning.

Go down to check with Front Desk about Eric's phone call to Spa.
"Sorry Eric doesn't come in until 3."
Did he call the spa (tell story)?
"It is $15."
Repeat what Eric said about Diamonds, RC, starting in January.
"It is $15."

Mr. BHH starts to get a little frustrated.

Can we speak to the manager? Or is there not a manager again?
"Yes. I will get her."
Wait and wait.
Manager: "Hello, I am the Front Office Manager and I called the spa. This is NOT what we do EVER."
But Eric said *repeat everything Eric said about RC, Diamonds, starting in January.*
"I am sorry but I do not know where he got this information. He misinformed with you, because no such policy is in place or in the plans."
Mr. BHH...Are you his boss or is he your boss?
"I am his boss. I am the Front office Manager."
Well you are really not doing a good job of telling your staff anything.
"I am sorry, but he misinformed you."
Maybe he did, maybe he didn't. Maybe he knows something.
"I go to the meetings."
Well you are not doing a good job of informing your staff. I repeat original check in.
"She says he is new."
I start to say I am sorry.
Mr. BHH cuts me off saying I have nothing to be sorry for.
I say correct, however he is new and extremely misinformed.
She says Mr. BHH is right that he should not have been rude.

We use the spa.
We make purchase in spa.
Purchase gets added to bill correctly.
Severe lines (20 deep for 2 people) at check in / check out.
Everyone besides us checking in.
We check out.

Why is the RC closed if it is finally getting busy???

RC is closed for the rest of the year and until January or February or March or April or Summer or Spring or Easter or Spring Break.

Yes, when I asked the question to each person I got drastically different answers. I even heard the same person saying different answers. Very strange.

Sounds like they changed the date the RC was going to close from December to October to November to October 27th. The 10/27 close date happened a week ago. Very strange.

Am I just rambling or was this a strange Hyatt experience???