Company Representative - Southwest Airlines
Join Date: Nov 2007
Location: Dallas, TX
Programs: Rapid Rewards, IHG/Kimpton, Bonvoy, AA/oneworld, British Airways
Posts: 798
Happy Monday -
We're looking at this as we speak.
There were some changes, you may notice in Travel Tools there is no longer a seperate link for Security Documents.
The system is now supposed to issue a Security doc if for some reason you are unable to get a boarding pass (selectee, watchlist, non-age verified Senior/Youth/Child, etc.).
However, I believe it is only supposed to do so starting at the 24 hour mark.