I've stayed at the hotel several times from January through March. 7 of 8 times I was upgraded to a Grand Room, a suite with bedroom, separate living room, and large bathroom with separate shower in the main building. I was never upgraded to the Regency Club floor but was always offered access to it. The one time I was not upgraded to the Grand Room was when the hotel was full and that room category was sold out. In that stay I got a normal guest room in the main tower which was, by comparison, quite a step down.