The problem is that it is two systems. Any ticket agent should be able to insert my AGR number into the reservations system, and it should pull up my status and other information. In fact my status should automatically print on my tickets when my AGR number is in the reservation. Gee - if the airlines can do it....

As for the nonsense that only the AGR folks can issue awards, etc., I dont see how the system would be abused. The person issuing the ticket is responsible for collecting payment, whether by cash, credit card, or points. If they don't collect one of them, I don't see how the facts that it is points is different than if it was cash.