I guess a suite award is sweet...as a revenue customer this place just seemed like another overpriced resort. They told me they were giving me a "great room" which turned out to be above a noisy bar and the exhaust fan for Tidepools restaurant. They wouldn't consider an RC upgrade using points because I was on a discounted rate ($275 for Deluxe Oceanview) and I don't have any Hyatt status. Asked in advance thru both Hyatt corporate rez and hotel rez office and they told me it wasn't available on discounted rate but ask at check in anyway. Check in clerk said "they shouldn't have told you that" implying I had a snowball's chace in Poipu of getting anything extra with such a discounted rate. Didn't particularly feel good about $6/day self parking charge either. It's not like they're in Waikiki where they had to build a garage. Just another nickel-and-dime add-on charge.

If you need internet access there, there is a place in Old Koloa town nearby, also a place I used on the highway in Hanapepe called Atomic Clock Cafe, which is really mostly a guy selling orchids but he will also sell you coffee! Forget Hyatt business center at $30/hour.

Enjoyed Keoki's Paradise restaurant in nearby Poipu shopping village next to Roy's.