Originally Posted by
Stripe
delta.com may have been enhanced but it still needs some work. I have a DL reservation that I booked on Thursday with my SkyMiles # attached. The reservation was booked after my accounts merged and my SM account got upgraded to platinum. Problem is the reservation system isn't recognizing my plat status. So no "upgrade requested", can't pick premium seats, etc.
I tried switching the FF # on the reservation to my CO OnePass number, then switching back to my SM #. Didn't help (except that I could pick exit row seats while my CO number was on the reservation). And you can't put a WP # on the reservation any more.
Does anyone else have this problem? Do I need to call to get this fixed?
Stripe - if I had to guess you are being hit by the back-end system update that DL does every Sat night or Sunday morning. That is when all elite statuses are updated and reflected in every reservation. I have a feeling that if you login tomorrow (Sunday) and check your itinerary that it will properly reflect your Platinum status and should show your upgrades as requested. You may want to try removing and re-adding your SM# at that time if it doesn't show upgrade requested the first time.
Of course, one has to wonder if DL is going to run their cron job for updating reservations systems this weekend with the thousands of new elites the SM program now has. It will take longer than normal to run but DL may have some other ways of doing this.
-RM