May I bring this thread again?

Park Hyatt Tokyo, despite Japan's sluggish economy, the hotel managed to redefine the luxury boutique hotel concept in a most pleasant and contemporary way. It boosts the average of 95% occupancy rate; now that is a remarkable achievement in light of the current economy.

I have stayed at this property hundreds of nights so have some of my friends. What concern us recently is the very rapid turnover of its formerly competenet professional staff including the management.

While the hotel does a meticulous job of maintaining its facilities and shines as classy and contemporary as ever, for us many long-term patrons, the recent noticable decline of the service by concieges, bell-boys, and even the management is something to feel concerned about.

I love this hotel; otherwise I would not have spent over 200 nights here; the staff are like family; however, my friends and I have noticed that the more able staff are leaving the hotel, a major concern for us regulars. And I would venture to say the current top Japanese management, ( though the GM is an English gentleman) does not have a panache for managing or dealing with
boutique clientels. Sure the hotel is the
favorite of all the celebrities who visits Tokyo including the most recent stay by Tom Cruise, I hear. But at the rate they charge, Hyatt International should realize that regular patrons don't simply stay because of the wonderful facilities and views; they expect respectable service and follow the competent top management, where-ever they go.

In a couple of years, Tokyo will have the successive openings of the super high-end international boutique hotels that would directly compete with Park Hyatt. They include, 55 room Marunouchi Four Seasons in front of Tokyo Station, St. Regis in Shimabshi, Peninsula Hotel near the Imperial as well as Mandarin Oriental in Nihonbashi.
Also a spectacular Grand Hyatt is opening in two years in a major Roppongi development area.

I hope Hyatt International management recognizes this and start thinking about what PHT must do to face these competiton.