FlyerTalk Forums - View Single Post - Hyatt Hotel Canberra - A Park Hyatt Hotel REVIEW - MASTER THREAD
Old Apr 7, 2002 | 3:43 pm
  #18  
ranles
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Back from a six night stay at the Canberra Park Hyatt.

Bostum, I agree that this should be a Regency, not a Park. From there we have very different experiences.

Check in was excellent. Bags from car to room without our involvement in any maner. 60 second wait to check in. Valet parking was A$15 per night. Service was mostly good, with occasional waits when returning to the hotel.

Room service was ordered on to occasions. Order was in our room within 25 minutes.

Regency Club is large and includes an outdoor seating area for 15-20. All alcoholic drinks are free. Evening snacks include two hot items to pick over. Suprisingly no cerery/carrots, etc. About 20 items in all. Breakfast was standard continental plus, and scrambled eggs and meat (bacon a couple days, sausage the others). Drinks were normally brought to you. On occasion, and one night, we poured our own wine. Attendants were excellent. People using the club were generally dressed well, unlike the barefoot/ripped shorts wearing patrons often found in the US.

The carpets through the core area of the hotel have a nap which makes it look like some of the places are water stained. This is a cosmetic problem.

Two eateries are in the hotel. We did not use either.

There are tennis courts, indoor swimming pool and exercise room in some buildings out in the back of the hotel. We did not use these either, but we did take a peek.

Directions provided by many of the staff were always excellent and helped, even us, to find our destinations.

Room 334 has a small balcony (one of only a few) that looks into a courtyard. As it only had one chair and a high concrete wall we did not sit out there. We were bothered a few times by receptions and business meeting breaks that flooded out to this area. Our room was simple and honestly, not at all like the Park Hyatt in SYD. No mouthwash, q-tips or nail files. Did have a phone in the TOI. Couch, table, chair, minibar, sprinklers, adequate lighting, coffee table, tv, pay movie and high speed internet access. Water pressure was excellent and two robes were provided. Our room was alway well serviced.

Note this hotel was built in 1924. It was restored in 1988. It is rated 5 star. They do an excellent business for high tea, weddings, conventions and receptions. They also cater the food service at several outside venues.

If you go, say hello to Doug, head concierge. Staff in club. Sprio a first class individual, hard working and strong family dedication. Grant the best map drawer and direction giver and also had working. Neal was the mainstay. He was excellent. He also was training several new people (and some from other departments) while we were there. Very professional. Courtney was brand new. A forensic student. Melted right into the job, as if she had done it years. Rachael was also almost brand new. She did her job well.

Check out and luggage handling were first rate. I would recommend this hotel to anyone. Stayed on points and ran up a very modest bill on our stay. Diamond amenity was two glasses of champange in the lobby. A bit modest, perhaps. I have NO experience with any other hotel in Canberra.

For information on where to go and what to see in Canberra, refer to my write up which sould be on the trip report in a few days.
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