Sound advice, BeantownFlyer. The bright side of my experience is that is was so exceptional. Over the last 4 years, I have averaged 100+ nights on the road/year with a a variety of different hotel companies; virtually every room has been satisfactory and more than 50% of the time, I feel like I'm getting better value for the dollar than the average guest (including many stays with companies like Marriott, Comfort Inn, Fiesta Americana, Quality Suites, Amerisuites, Shangri-La, Mandarin Oriental, Ritz Carlton and Four Seasons-- where I have no status whatsoever).

With Hyatt, I am so used to getting either what I expect or something much better that receiving something less than average came as a shock. In a way, my complaint is indirectly a compliment to Hyatt in that they have raised my expectations to such a level that I never feel I have to ask for details on my room assignment.