FlyerTalk Forums - View Single Post - DC Partner: Europcar is now the bmi car rental partner, replacing Hertz
Old Oct 2, 2009 | 7:15 am
  #124  
mad_rich
All eyes on you!
20 Years on Site
 
Join Date: Mar 2004
Location: Newcastle, UK
Programs: BA Silver, IHG Gold, Hilton Gold, Hertz 5*, Avis Preferred Plus, Amex Plat
Posts: 2,081
Originally Posted by RAPC
Did they deny all knowledge of these partners?
Heavens no. That's an advanced response that would require some actual thought.

This was more along the choose-an-FAQ-at-random and-pretend-he-asked-that lines.

First response was:

Dear customer,
Thank you for contacting us.
In order to help you we will need your date of birth.
Please advise.
DOB duly provided (note the delightful personal greeting...).

Dear customer

Thank you for contacting us
To update your profile please find below the information that you needed:
Driver ID: xxxx
Password: xxxx


I'm not entirely convinced that I'm not talking to a computer. It's only the lack of punctuation the second time around that encourages me to believe a human is involved somewhere.

My query has now been 'fowarded to the relevant department'. I'm positively quivering with excitement at what response I might get.
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