Of the several Hyatts I have stayed at in the past two years I have noticed that the front desk help is not too personable or caring! I think that it is a shame that the first and maybe the last (if you check out in person) feeling you get from the hotel is not too pleasent. Most recently I stayed at the L.A. Hyatt downtown and did not have a good stay (many things went wrong). After staying for 8 nights and spendingover $2000.00 with them, I told the woman at check out that my stay was not very good. She didn't even say anything in response!! She only asked if I needed a detailed bill or not????

Does Hyatt think that it will continue to have repeat customers if its service is this poor and disconcerted???