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Thread: Uh Oh......diamond service??
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Old May 24, 2001 | 12:01 pm
  #5  
Tino
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25 Years on Site
 
Join Date: May 1998
Location: St Petersburg, FL, USA
Posts: 2,270
Call the hotel's general manager and find out what the deal is, or escalate it. They have to have a reason.

I have filed a complaint with a Hyatt GM that bumped me from an award stay 10 minutes after I made the reservation. Sometimes you have to fight back.
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