Easily one of the top 2 or 3 hotels in Tokyo,
IMHO. I stayed there 2 years ago using
GP points. I would go way out of my way
to stay here again.

A little story from my stay...It was mid-afternoon and my wife and I were in the room getting ready to go meet an acquaintance. We had a book we brought from the states to give him. I thought it would be nice to wrap it in some of those nice Japanese papers, so I called down to the concierge, who knew what I was looking for. I had literally just put the phone down (I still swear to this day that my hand was still on it, when there was a knock at the door. Lo and behold, it was someone from the staff with the requested wrapping papers. All I can figure is that they have concierge staff on each floor, and as I was on the phone
with one of them, he/she was directing an associate what to do and where to deliver it whilst I was on the phone.

There were a few other, lesser examples,
but my wife still shakes her head over the incredible service level in this hotel.
Unfortunately (or perhaps fortunately given the tariff) my wife prefers the mountain countryside of Gifu-ken prefecture to Tokyo.