Originally Posted by
bencarey
I was told that the Diamond Desk would send a request to the hotel for me to have a reward stay - but that the hotel would need to approve it and that it would take 7 days to hear something back.
This is called a
diamond special request and no, it's not unusual during high demand times. I had the DD score me a GLON at the Rome Cav when no rooms were available. And it took about a week.