Originally Posted by jsjax37

My wife is forced to make her corporate reservations via a travel agency portal. Heretofore, I have always been able to go into Southwest.com to add a RR#, e-mail the reservation, etc. As this new system has rolled out, I have lost these functionalities, I assumed that Southwest would eventually correct this issue, but it has been more than a week. Now I can't access the OLCI functionality, which might be a major issue, save for the fact she is A-List. Here is the error message I receive on all of the above issues: "We are currently unable to complete your request due to an undefined error. If this is the first time you have seen this message, please go back and try again. If you continue to have difficulties, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792). Reference code: SW900000-SS6A-265379725 Occurred on: 10/01/2009 08:17:00 " I certainly hope these issues are resolved in short order, as I am sure that there are others out there that are required to use third party portals, and this could become a major issue, particularly with OLCI.