Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF LTG / P1 , LH LT SEN / HON, OZ LT Diamond +, Marriott LT PT, HH Diamond,
Posts: 15,149
Welcome to FT, gcinque49!
It often happens that miles don't register. Not just with IB but also with other carriers. Same in Star Alliance or Skyteam. Did you actually have a ticket which earns miles at all?
What you need to do is to send your boarding pass together with the ticket number to Iberia so they can credit the miles manually. If you don't have the boarding pass anymore you can try with other things: Luggage tags, ticket copy or anything else which proofs you were on the flight.
Normally, you will need the boarding passes but you might be lucky.
IB is not known to have a really great FFP. If you fly them a lot it makes sense to stay with them otherwise you might want to consider moving to another program based on your travel pattern. This board is a great resource for this.