As Rylan stated, this answer is unacceptable and reflects a number of problems at the hotel: the hotel not standing behind a product that it offered (Sunday night lounge), a lousy answer at the front desk and the clerk's lack of empowerment to do anything about it.

It would have cost, what, 50c for a can of soda and an apology? Nice job thinking about customer service, Marriott.

One of my first jobs out of college was working as a telephone customer service agent at a large money manager. From Day 1, I was empowered to fix any mistake or make any judgment call up to $100, no questions asked. I can count on my left hand the number of times I actually gave out that money in two years, but if you give the line people the ability to do the right thing, they will.

Mike